Riverside Regional Medical Center at 500 J Clyde Morris Boulevard in Newport News, Virginia

Customer Reviews about Riverside Regional Medical Center

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  Dissatisfied. On the outside looking in, Riverside cares less about their quality of care and more about whether or not their bills are getting paid. My office visits with the doctors were very short, but my wait times in the lobby were very long. The information I received when I asked questions was limited. The doctors were always more concerned with staying on "schedule" then working with me at the time of my visits. Riverside seems to have way more people on staff in their billing, accounting, and collections department than they do in their clinical departments. I had a nasty injury this past summer, and I received very limited PT assistance at the therapist's office. BUT I was billed twice for a single visit based on the way they coded their information into the system. I receive far better quality of care at my new physical therapist's office, and the level of genuine concern is much higher and authentic with my new PT. Don't visit Riverside unless you want to recover slow and pay bills forever.
  August 17, 2017

  by Dylan Kennedy
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  completely down the tubes. there was a day when riverside was the best choice, not so much any more. Went to an urgent care this evening for abdominal pain. Dr there did blood work which came back with elevated white count so sent us to ER. We came to Riverside-Where we sat for over 2.5 hours after initial triage. when they finally called at the 2.5 hour mark, it was not to go back, nope, just to draw blood. could have drawn blood when first arrived! When we finally got taken back , things moved more quickly. The real issue is to get any communication from the triage staff. I saw a fellow patient get up and ask about the wait and get told with zero compassion that she would get seen when they had room. When we got called back for the blood work, I expressed that if there are major things going on in the back (ambulance arrivals etc) it would go a long way to simply communicate this to the walk-in patients. Let people know, "hey, there are major things going on. We are happy to see you and serve you, but the wait just got much longer." Communicate with people and let them make informed decisions about whether to stay or go, wait or seek care elsewhere. Another disturbing thing I saw was a family come running in and asking about a loved one who was supposed to have come by ambulance. the desk staff took their time looking it up, and then very casually told the family they didn't have any information on them. The family was in great distress and the staff made no effort at all to comfort them, to get any further information for them, or to aid them in any way. Basically, the back of the ER was fine, but the front is a hot mess.
  July 09, 2017

  by jodlu

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About Riverside Regional Medical Center in Newport News